Terms of sale

Terms of Sales 1. Acceptance of conditions The customer acknowledges having read, at the time of ordering, the special conditions of sale set out on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relationship between LittlesOtters and its client, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written. 2. Order The automatic registration systems are considered as proof of the nature, content and date of the order. LittlesOtters confirms the acceptance of his order to the customer at the email address that he will have communicated. The sale will only be concluded from the confirmation of the order. LittlesOtters reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order. The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be delivered. the product. 3. Delivery The delivery address will be the address as indicated by the customer. It is important that this information is correct and complete. The customer must verify the conformity of the information entered. LittlesOtters cannot be held responsible for any inconvenience caused by inaccurate or incomplete information. In case of re-shipment, all costs incurred will be borne by the customer. After order confirmation, LittlesOtters undertakes to deliver to its carrier all the references ordered by the buyer. This carrier undertakes by contract with LittlesOtters to deliver the order to the buyer's address provided by LittlesOtters. In addition, for deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of order. Delivery will be made by Colissimo post office followed at home or relay depending on the customer's choice of transport in mainland France. Any delays do not entitle the buyer to claim damages. In the event that the package has not been collected (at a relay point or at the post office) within the allotted time, all costs incurred will be borne by the customer. The deliveries in the countries of the EEC are carried out by the post office in colissimo followed Europe. For deliveries outside the EEC deliveries are made by international postal services. In the case of a technical product, the customer will take particular care to check the correct functioning of the device delivered, to read the instructions for use provided to him In the event of a carrier-related delay in delivery, the customer must notify LittlesOtters within 10 days of the shipping notice sent automatically by LittlesOtters on the day of shipment, so that an investigation can be initiated. The goods always travel at the risk and peril of the recipient. Always check your package on arrival. The customer is responsible for checking the packages upon receipt, in the presence of the delivery person, and must immediately report to little home and the carrier any problem found (damaged package, etc.). This mention must be specified on the carrier's delivery slip. In the event that this process is not carried out, little home cannot accept any complaint. In the event of apparent defects, the buyer benefits from the right of return under the conditions provided for in this document. Are considered as force majeure releasing the seller from its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. If, when ordering, one of the items is available within a period longer than 24 to 48 hours, all the items will be shipped to the customer at the same time. -> Areas served and delivery rates: The delivery costs are set according to the distance and the total weight of your order. To find out the delivery costs that will be applied to your order, simply select your delivery area from the drop-down menu in the basket. We deliver to the following areas: Metropolitan France, European Union, Switzerland and rest of the world: Participation in delivery costs France: from 2.80 € Participation in delivery costs European Union, Switzerland and rest of the world: from 3.70 € Our delivery methods: - Home envelope Once the envelope has been prepared by us, it will be delivered to you within an indicative period of 5 working days, directly to your letterbox. - Colissimo Home Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours, directly to your letterbox. If it is not large enough and you are absent, a calling card will be left to you allowing you to choose a new delivery date on the Internet within 6 working days or to collect your package the next day at 3 p.m. post office of your choice. If you do not express a choice, you can then pick up your package at your home post office, within 15 days. 4. Return and exchange All items can be returned to LittlesOtters within a statutory period of 14 days of receipt of the order. To do this, all you need to do is notify us of your intention to return an item and the reason for your return, to the following address: froggiestn@gmail.com. The product must be returned in its original condition and packaging, intact, in perfect condition for resale, and must not have been used, nor have suffered any damage, however minimal, and be in a perfectly clean state. . Return costs are the responsibility of the customer. LittlesOtters recommends that the customer make the shipment taking all the guarantees that the package arrives at its destination and intact (colissimo tracking, registered mail, additional insurance guaranteeing him, if necessary, compensation for the products up to their real market value. in the event of spoliation or loss of the goods, etc ...), the return being made at the risk of the customer. All returns must be sent to the following address: LittlesOtters 72 boulevard Jean XXIII 69008 Lyon FRANCE The invoice or delivery slip must be attached to the package. Any product that has been used for personal or professional purposes, damaged, incomplete or whose original packaging is damaged (apart from the normal opening of the packaging) will not be refunded, exchanged, or returned to the 'sender. Any product returned within a period exceeding 14 days following receipt of the order will not be refunded, exchanged or returned to the sender. Any personalized product will not be refunded or exchanged. Any special order (personalized quote) will not be refunded or exchanged. Items purchased on sale or in promotions may be subject to an exchange or a voucher but cannot be refunded. In the case of a refund, this will be made within 14 days, with the exception of transport costs. If during his order the customer benefited from a promotional advantage (reduced price, free shipping, etc.), he will be refunded at the price he actually paid or should have paid if he no longer meets the requirements. conditions to benefit from it. Neither the customs charges nor the actual shipping costs of the first shipment will be refunded, even though these were initially offered. 6. Price The price is expressed in euros. The price indicated on the product sheets does not include shipping costs. The price indicated in the order confirmation is the final price, expressed inclusive of all taxes. This price includes the price of the products, the handling and packaging costs of the products. 7. Payment The price invoiced to the customer is the price indicated on the order confirmation sent by LittlesOtters. The price of the products is payable in cash on the day of the actual order. Payment is made by Paypal. Online, Paypal allows you to pay via a bank server in a secure environment. The order validated by the customer will only be considered effective when the concerned bank payment centers have given their agreement. In case of refusal of the said centers, the order will be automatically canceled and the customer notified by email. In addition, LittlesOtters reserves the right to refuse any order from a customer with whom there is a dispute. 8. Disputes This contract is subject to French law. LittlesOtters cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products sold. It is the same for the possible modifications of the products resulting from the manufacturers. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, of a consumers association. or any other advice of his choice. It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee supposes that the buyer honors his financial commitments towards the seller. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Failing that, according to article R631-3, the consumer can seize either one of the jurisdictions territorially competent under the code of civil procedure, or the jurisdiction of the place where he lived at the time of the conclusion of the contract or of the occurrence. of the damaging fact. 9. Guarantee LittlesOtters guarantees that all selected products comply with French law. In all cases LittlesOtters cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, the responsibility of LittlesOtters is systematically limited to the value of the product in question, value on the date of sale and this without the possibility of recourse to the brand or the company producing the product. In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code) as well as the legal guarantee of conformity (Art.L217-4) on the condition that the buyer prove the hidden defect, the seller must legally repair all the consequences (article 1641 and following of the Civil Code); if the buyer goes to court, he must do so within a "short time" from the discovery of the hidden defect (art.1648 of the civil code). You can contact customer service: 5 days a week (Monday to Friday during office hours) by email at froggiestn@gmail.com 10. Legal notices The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. Failure to provide information results in the non-validation of the order. In accordance with the "Informatique et Libertés" law, the processing of personal information relating to customers has been declared to the National Commission for Computing and Liberties (CNIL N °: 1769246V0). The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with LittlesOtters. In addition, LittlesOtters undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party. 11. Privacy policy A / Introduction A Privacy Policy is a contract that describes how a company withholds, processes, publishes and erases data transmitted by its customers. B / Protection of your personal data When you use our services, you trust us for the processing of your data. The confidentiality of your personal data is important to us. Your personal data is collected only for the following purposes: . Management of your orders: the personal data that you transmit to us (name, first name, postal address, telephone number, email address) can be transmitted only to service providers who directly contribute to the management and processing of your orders and for whom it is necessary to access your personal data entered by our customers when creating and using their account. . Customer relationship related to the processing of your orders when necessary . Customer information relating to information and commercial offers from little home (newsletter, VP, sales). In accordance with the "Informatique et Libertés" law, the personal data that you entrust to us are kept only for the period necessary for the purposes mentioned above, that is to say what they were collected for. The processing of personal information relating to customers has been declared to the National Commission for Computing and Liberties (CNIL N °: 1769246V0). little home undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party. C / Right of access and rectification of your personal data In application of the regulations applicable to personal data and in accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, delete and oppose personal data concerning you. The exercise of these rights is subject to certain our rules. To exercise one or more of your IT and Freedom rights, send us your request by email by filling out the contact form on our site or by mail by contacting us at the following address, indicating your identity (name, first name, email address) and mentioning the address to which we can answer you: LittlesOtters, 72 Boulevard Jean XXIII, 69008 Lyon France. All requests must be signed and accompanied by a photocopy of a valid identity document bearing your signature. Our response will be sent to you within one month of receiving your request. In addition, in accordance with the law, you can communicate to little home the specific directives that you wish to exercise after your death. D / Commercial offers and newsletters: You are likely to receive by email information from us concerning our online store as well as our commercial offers relating to our products. If you do not wish to do so, you can unsubscribe from our newsletter at any time by following the link at the bottom of each e-mail, by making your request via our contact form located on our site, or by writing to us at 'following address: LittlesOtters, 72 Boulevard Jean XXIII, 69008 Lyon France. © LittlesOtters 2021