Shipping policy

The delivery address will be the address as indicated by the customer. It is important that this information is correct and complete. The customer must verify the conformity of the information entered. LittlesOtters cannot be held responsible for any inconvenience caused by inaccurate or incomplete information. In case of re-shipment, all costs incurred will be borne by the customer. After order confirmation, LittlesOtters undertakes to deliver to its carrier all the references ordered by the buyer. This carrier undertakes by contract with LittlesOtters to deliver the order to the buyer's address provided by LittlesOtters. In addition, for deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of order. Delivery will be made by Colissimo post office followed at home or relay depending on the customer's choice of transport in mainland France. Any delays do not entitle the buyer to claim damages. In the event that the package has not been collected (at a relay point or at the post office) within the allotted time, all costs incurred will be borne by the customer. The deliveries in the countries of the EEC are carried out by the post office in colissimo followed Europe. For deliveries outside the EEC deliveries are made by international postal services. In the case of a technical product, the customer will take particular care to check the correct functioning of the device delivered, to read the instructions for use provided to him. In the event of a carrier-related delay in delivery, the customer must notify LittlesOtters within 10 days of the shipping notice sent automatically by LittlesOtters on the day of shipment, so that an investigation can be initiated. The goods always travel at the risk and peril of the recipient. Always check your package on arrival. The customer is responsible for checking the packages upon receipt, in the presence of the delivery person, and must immediately report to little home and the carrier any problem found (damaged package, etc.). This mention must be specified on the carrier's delivery slip. In the event that this process is not carried out, little home cannot accept any complaint. In the event of apparent defects, the buyer benefits from the right of return under the conditions provided for in this document. Are considered as force majeure releasing the seller from its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. If, when ordering, one of the items is available within a period longer than 24 to 48 hours, all the items will be shipped to the customer at the same time. -> Areas served and delivery rates: The delivery costs are set according to the distance and the total weight of your order. To find out the delivery costs that will be applied to your order, simply select your delivery area from the drop-down menu in the basket. We deliver to the following areas: Metropolitan France, European Union, Switzerland and rest of the world: Participation in delivery costs France: from 2.80 € Participation in delivery costs European Union, Switzerland and rest of the world: from 3.70 € Our delivery methods: - Home envelope Once the envelope has been prepared by us,it will be delivered to you within an indicative period of 5 working days, directly to your letterbox. - Colissimo Home Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours, directly to your letterbox. If it is not large enough and you are absent, a calling card will be left to you allowing you to choose a new delivery date on the Internet within 6 working days or to collect your package the next day at 3 p.m. post office of your choice. If you do not express a choice, you can then pick up your package at your home post office, within 15 days.