Refund policy

All items can be returned to LittlesOtters within a statutory period of 14 days of receipt of the order. To do this, all you need to do is notify us of your intention to return an item and the reason for your return, to the following address: littlesotters@gmail.com. The product must be returned in its original condition and packaging, intact, in perfect condition for resale, and must not have been used, nor have suffered any damage, however minimal, and be in a perfectly clean state. . Return costs are the responsibility of the customer. LittlesOtters recommends that the customer make the shipment taking all the guarantees that the package arrives at its destination and intact (colissimo tracking, registered mail, additional insurance guaranteeing him, if necessary, compensation for the products up to their real market value. in the event of spoliation or loss of the goods, etc ...), the return being made at the risk of the customer All returns must be sent to the following address: LittlesOtters 72 boulevard Jean XXIII 69008 Lyon FRANCE The invoice or delivery slip must be attached to the package. Any product that has been used for personal or professional purposes, damaged, incomplete or whose original packaging is damaged (apart from the normal opening of the packaging) will not be refunded, exchanged, or returned to the 'sender. Any product returned within a period exceeding 14 days following receipt of the order will not be refunded, exchanged or returned to the sender. Any personalized product will not be refunded or exchanged. Any special order (personalized quote) will not be refunded or exchanged. Items purchased on sale or in promotions may be subject to an exchange or a voucher but cannot be refunded. In the case of a refund, this will be made within 14 days, with the exception of transport costs. If during his order the customer benefited from a promotional advantage (reduced price, free shipping, etc.), he will be refunded at the price he actually paid or should have paid if he no longer meets the requirements. conditions to benefit from it. Neither the customs charges nor the actual shipping costs of the first shipment will be refunded, even though these were initially offered.